Car was great, process was simple and quick. Only comment was I waited for a pickup shuttle at the airport took a half hour... this was mainly due to me not noticing the small "carhood" sign on the white van. Could benefit from having better advertising/signage on the van like some of the other rental companies.
The service attitude was quite good, and the process was clear and simple. However, the waiting time at the airport was quite long. Since their store is outside the airport, they don't have a shuttle bus, but call an Uber to pick us up. We ended up waiting for 40 minutes at the designated Uber pick-up location at the airport. It might be because the Uber driver was not familiar with the airport's layout. I saw another family arrive at the Uber pick-up after us but got picked up by Uber and taken to the store before us.
Ended up paying a huge amount to rent a Toyota Yaris for several hours. Appear to have been overcharged and still waiting to hear back from someone at carhood to let me know what’s going on. Really put a dampener on the whole day
Like: Affordable, reliable and efficient vehicle, friendly and helpful staff.
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