horrible rental service never again will book with easy car rental

The vehicle exterior was extremely dirty. This made visibility from both the front and rear windscreen more challenging that it should have done. I am 51-years old and have rented vehicles many times in my life but this is the dirtiest car I have ever had (I did not see this when collecting the vehicle as it was dark). The inside was acceptable although the back seat had a few minor stains. The collection process was acceptable but took a little longer than I would have liked. Also, I was not happy that I was not allowed to use a US credit card for guarantee purposes on the basis that we had CDW included in the booking. This meant my UK current account had to receive an actual debit and subsequent recredit at the conclusion of the rental. Lastly, I would have preferred the collection and dropoff point to be in a covered facility than on the roof of the Hertz operation. It was raining hard when we returned the vehicle.

No problems here. Competitive price and easy website to navigate.

It was very easy to pick up of car and also to drop off. In this moment the best rental car, in my brief experience!

EasyRentCars is my preferred method of rent car in my travel

The systems were down. I arrived at about 8:45 am on a Friday morning and left about 10 am. Apparently it was the internet..they should have suggested alternative options sooner and informed us sooner as we waited online.

Car was filthy. Only one person working the counter and long line. Tried changing for roadside assistance which had never been agreed to or discussed.

Wait a long time get the car