Pretty good overall and pretty fast. One of the female staff was really friendly and helpful. The guy was Indian and a bit harder to understand. They told me if I paid an extra 48 yuan for their insurance I wouldn’t have to pay any excess, but I’d already bought the full domestic coverage QEEQ recommended, so I didn’t take it. Returning the car was smooth. I took photos and videos when picking up and dropping off the car, just in case.