RIP off Car rental

excellent service

Excellent customer service, very good quality of people

Pick up was a disaster. Once there they required an insurance document that was not in the email. They wanted a printout of the coverage and there totals. My card with the policy number was not enough. Total scam! They clam it was stated in the confirmation, which I showed them that it was not. Further, because my wife name was at the top of the specific insurance document and even though I had a copy of the insurance card with the policy number with both my name and my wife, it still was not good enough. I had to have Nationwide send the document. Almost two hours to finally get the car. If I was at the airport, I would have just gone to a more reasonable rental car company. Further they have a printed document stating they only will allow three insurance car companies, Nationwide was not one on the list. I am not sure who is at fault here, Easyrentcar or One Switch.

Bait and switch pricing. You'll pay far more than what's advertized

They charge 25$ a day for tolls even if I paid cash for tolls. RIP OFF

Horrible customer service! They had me wait in the heat for over an hour. Then they tried to charge me to use my own vehicle insurance. I had to prove to them it was not in my booking that I had to pay 9.99 per day to use my own insurance. They wanted to nickel and dime me for every extra charge. After making me wait in the hot sun because they have a cargo container for a customer service area. I do not recommend this company at all! Stay away!