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Easirent sucks

Reviewed: Mon, Jul 29, 2019
About Easirent: 6.3 /10
Staff was slow, 7 people waiting when I arrived. Manager was only one at the desk. Another woman came into work and manager disappeared into the office. over 2 hours to get to my turn.... in the meantime, another van load of people came in. One was very pushy that he had a reservation and needed to be put to the front of the line. Clerk nicely told him everyone in line ahead of him had a reservation also, he would need to wait his turn. Man went into the manager's office and she waited on him immediately instead of telling him to wait in line. Staff didn't seem to know what paperwork needed filled out. Rude to other customers. Staff tried to strong arm customers into purchasing extras and wouldn't take 1 "no" for and answer. When people cancelled their reservations, company refused to take them back to airport. Several ended up calling Uber or taxi.. I would never rent from this company again.
Compact | Fiat 500 4 Doors or similar

Relevant Reviews on Easirent in United States

M.BREDIKHINA

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Economy | Toyota Yaris or similar
Reviewed: Thu, Oct 10, 2019
About Easirent: 9.7 /10
Первая машина при наборе скорости начинала вибрировать и руль сильно трясло, поменяли без вопросов, но следующая машина была старее. При получении автомобиля очень настаивали на оплате дополнительной страховки, сказали, что без неё не отдадут автомобиль, мы ее оплатили, но через 2 недели нам на карту пришёл возврат этой непредусмотренной суммы.
About QEEQ: 10.0 /10

s.thornton

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Economy | Toyota Yaris or similar
Reviewed: Thu, Jul 18, 2019
“The worst rental experience of my life.”
About Easirent: 2.0 /10
The car I was given was not road worthy. The plates were a year out of date and therefore result in a $35 on the spot fine each time the police are in view. The most appalling customer service I have ever experienced. I was in a hot room for 2 hours (after my transfer from the airport failed to show for an hour) and to top it off the rental company charged me knowingly and without my consent $140 for insurance that I already had which actually made my insurance null and void. AVOID AT ALL COSTS

M.Direny

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Economy | Toyota Yaris or similar
Reviewed: Fri, Jun 7, 2019
“The rep Rashad was excellent but car smelled of cigarettes and had burn”
About Easirent: 7.0 /10
The rep Rashad was excellent it was obvious that they are under staff and they need two reps. at all times he was apologetic and did his to keep customers calm
About QEEQ: 10.0 /10
More customer service rep Rashad was there alone and had to get rentals and service customers ...He worked alone most of the time....That us too much for one person and it creates tension

N.Papadatos

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Full Size | Nissan Altima or similar
Reviewed: Fri, Jun 7, 2019
“Worst service ever. Rude and not informative.”
About Easirent: 5.3 /10
Registration attendant was rude and very pushy. Used fear tactics to intimidate clients to purchase excessive insurance. Did not give us clear directions as to where the car was on the lot. He seemed disgruntled due to the fact that we did not use his upgrades. Not good business. I am a seasoned business traveler and will not use your rental agency again. When we received the car the interior windows were dirty and parking tickets from your last client were still in the window.
About QEEQ: 8.0 /10

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Medium SUV | Nissan Rogue or similar
Reviewed: Sat, Mar 30, 2019
About Easirent: 2.0 /10
Shuttle driver told us they were out of cars, and a long line already waiting. Would be at least 1.5 hours before anything would be available. We had 2 small kids in need of a nap, and a short vacation where we didn't to lose an entire day waiting at the airport, so booked with another company and never got a car from them. Lesson learned - if it's too good of a deal, it probably is.
About QEEQ: 10.0 /10

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