I booked a 2023 Toyota Camry (Standard/Mid-Size), but was actually given a Kia K4 (Compact). Initially, the staff said there were no Camrys available and tried to offer an old Subaru small SUV, which couldn't fit two suitcases. Only then did they switch to the Kia K4. The vehicle provided did not meet the expected model.

Great! The pick-up and return process is very simple. For returning, just fill up the tank and hand over the keys.

Everything was perfect except the phone didn’t answer. The recorded message said we had to stay on the line to arrange pickup, but then on all 3 phone numbers we were put through to a message bank and there was a message “the message bank of (number) is full. Please try again later. Not only us but two other renters did the same. There was a lot of anxiety and stress which was unnecessary even though the shuttle came within about 15 mins.

Excellent service overall. Very happy from the pickup right through to the drop off. They cared for my safety and upgraded my vehicle due to a fault. AAA+++

Love the app

Just found it difficult trying to get thru to someone on the phone. Overall a great experience!!