A little frustrating.

The service was excellent.

Paid an extra NZD 10 per day to upgrade to the Mitsubishi Eclipse Cross 4WD, but later realized the upgrade wasn’t necessary as the roads were easy to drive on. Personally, I also really like the design of the Corolla Hatchback in the South Island, and I will definitely try the Corolla next time.

Was very busy when we arrived and had to wait a fair while for space on the shuttle. But the drivers were very helpful And counter staff once we got to the office were great. Just stretched out the process waiting for the shuttle.

Easy booking platform. Didn’t gain anything from price drop but that’s ok.

Was raining lightly when we picked the car up, so going over it for damage was a little difficult. Not used to online signing, being 70+ we're old school. Drop off was a breeze and the lady was extremely helpful and very pleasant to deal with. The shuttle to the airport was great.

In hindsight, i probably should have organised the insurance bit before picking up the car.

The locals are famously friendly. The lady who picked us up from the airport was so enthusiastic that I ran out of words to say. Great practice for my English! Haha