We booked a Kuga but they upgraded us to a BMW 218d. The car was new and drove really well, but since it’s not an SUV the chassis is lower, and we ended up with a minor scratch on the rear which caused some trouble. I didn’t see any Kugas in the garage at the branch, so they probably just assign a similar car based on how many people are in your group.
What really annoyed me was how slow they were in handling the accident. After returning the car I never received the invoice email from the branch and had to keep chasing QEEQ several times before I finally got it.