It's better to choose a major car rental company. This smaller one finds various ways to charge extra fees. Firstly, the car rental company in Slovenia required an €80 cross-border fee. Considering this, the slight savings from choosing this smaller company were not worth it. Secondly, they kept pushing for insurance add-ons. Later, because I didn't purchase insurance, I had to pay €362 for a small scratch on the wheel rim. It turns out it would have been better to buy the insurance.

Extremely satisfied, they provided a brand new car with only 800 kilometers on it, very lucky. Both pickup and drop-off were very smooth and convenient.

They were very detailed with the car damages, which were many. Customers are expected to check the car in details and take photos and videos, otherwise it is very likely you will be charged with those damages when returning the car. They are very detailed and thorough with checking!

The flat tire occurred on a weekend night, with the damage on the side of the tire, making it irreparable. Customer service told me to handle it myself, but I couldn't stay where I was, as it would delay others' accommodations and ticket bookings the next day. In the end, I had to call roadside assistance to replace the tire. The following day, I arrived in Zagreb and replaced a pair of tires as required by the rental company. One flat tire ended up costing me three tires.