Did not realize car pickup occurred at site remote from main rental car pickup site. Too much additional time involved! Also, long wait once arrived at Routes rental pickup site. Also, learned at pickup site that insurance card had to be provided. Not made clear enough at time of booking, and did not print out with pickup instruction sheet.

Everything was excellent

Routes is rather remote from the airport, apart from the rental center where other vendors are. They are a bare bones operation and the first rental company I've encountered that required my insurance policy number in order to rent the car. Service at the counter was incredibly substandard compared to competitors. Fortunately, the car was in ok condition and I didn't run into any problems.

Routes will charge you less during booking but will recoup their charges by having to book a mandatory liability insurance. When other rental companies will include all necessity mandatory requirement all inclusive during booking.

They upgraded our car to a Jeep Wrangler. It was great!