The first time I went, the company's restroom was out of order, and it was very embarrassing. I have never been charged extra for mileage before, but this time, the additional fee was double the rental cost. Originally it was around 3000, but it became more than 5000. This is outrageous. Even though I refueled the car myself, I don't understand why they charged me double for mileage. Other rental companies don't have this fee.
The customer service was phenomenal. The representatives were extremely helpful and kind... and I needed a LOT of help that day after an international flight. I would highly recommend.
First, they did not have a full size car. I ended up with a Honda civic which was too small. I had to spent a lot of time to convince the guy that I booked a full size car. Then with so many things going on, I forgot to ask my drivers license back before I drove away. I wish they could remind me. The vehicle was in good condition, its jut not what I booked
The car was in poor condition. I was advised by the gentleman checking the car that the car was a 2018 model but upon inspection of the key tab and log book it was a 2016 model.
The car was dirty on the outside and I was told that this is how it comes back from the car wash at the garage. The car had numerous bumps, dents, scratchers and the bonnet was partly bad where it looked like it was in a crash recently. I asked about this and I was told that there were too busy to get the bonnet fixed.
Inside the car there was no GPS, the floor of the car had multiple car mats of different colors and models. The was no option to charge phones inside the car and seeing as we were travelling with 3 children this was a big inconvenience.
The air conditioning was non existent in the back of the car. I told this to the gentleman who checked upon returning the car and he just looked at me as if to say "what do you want me to do about it".
Altogether this was by far the worst rent a car that I have ever driven and I would not recommend this car to anybody.
The car was a little bit dumpy but the price was outstanding and that is what is most important to me . If you want to save money choose this rental, if you are picky I need a perfect and new car then go elsewhere .
About QEEQ:8.0/10
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