The service attitude was very good. They only recommended one insurance plan, but when I declined, they didn't push further. I got a hybrid Outlander, but it turned out to be quite fuel-intensive. At first, I thought the battery was broken, but later realized it was a plug-in hybrid. Since my rental period was short, I simply treated it as a regular fuel car and didn't bother charging it.

The staff service was decent, but the car's condition left much to be desired. It was probably the worst condition of any car I've rented. The car had scratches of various sizes on all sides, and the trunk lid had a huge gap—though this might be Tesla's factory workmanship. The pickup location was in an indoor airport garage, and I initially missed a small chip on the windshield caused by a pebble. I only noticed it after driving out of the garage. The interior showed some wear but was reasonably clean. The car had 49,000 kilometers on it, but there was a strong curry smell inside, likely because the previous renter ate curry in the car.

The car provided did not match the description, and they were pushing additional insurance.

Few customer service representatives speak English

Excellent service!