except for fuel issue and cleaning everything else was fine

The rental process was very simple, the car was in good condition, and there were no extra charges.

The staff was excellent and the car was in pristine condition, very clean and perfect performance

Car was very economical on fuel

Paperwork required at Budget seemed excessive. It would be good if that could be done beforehand.

Excellent price and company. Smooth checkout process.

Great easy app for booking.

I waited at the counter for prob 15 min while staff kept coming in & out of the front area saying they would be with me in a minute. Then I had to work really hard to get the quoted price for my rental as the agent kept trying to upsell me & continually tried to blatantly ignore my questions regarding the price. I think they were out of the cheapest compact car I had requested & rather than providing me a free upgrade they were trying to upsell me & make me pay the difference. I left with the same price as I had been quoted but boy did they try & use all the sales tactics in the book to get me to pay more. I would NOT recommend renting from budget! If u do go in with your master negotiator hat on.

As a website the reservation process went smoothly. Just wish they wouldn't contract with budget because of the above mentioned reasons.