Worst possible experience with renting a vehicle!

The car we reserved wasn’t available. It was a Nissan Rogue. Instead they gave us a minivan. The van was wrecked and the inside was not clean.

The I tried to change my pick up and drop off times and was told that I couldn't do that without cancelling and rebooking which cost me an additional $60. The pick up process was horrible and the staff wasn't very friendly. The communication was very unclear about where I could pick up the shuttle at the airport. When I called the number to arrange a pick up it was an automated recording that gave me different information than the email I got and nobody was answering the phone at the branch.

I felt the booking was misleading. I reserved assuming a cost, but ended up paying much more. Net, I could have found for the same price a rental more convenient and closer or at the airport.

Same as above

Staff needs to understand that when checking in a guest they need to stay focused on the guest and not get interrupted from another staff or answer a phone call.

I had to take a shuttle to pick up the car. When i showed up they forced me to purchase their insurance even though i already did with my own insurance company at a fraction of the cost. This almost doubled my cost and was told they won't shuttle me back to the airport to go with another company. They also wouldn't allow me to rent for 1 day so i could find a better price elsewhere. I have rented with other companies and used my insurance many times. Other companies may cost more at booking but do not have these extra fees. I will never use this scam company again.