The service staff were very attentive and friendly.

We waited 1.5 hours to collect our car in Lisbon. The Europcar pick-up office was extremely busy and there was not enough staff. We arrived well ahead of our scheduled pick-up time and it still took an unacceptable amount of time to finally receive the car. Having said this, the staff were trying their best in the circumstances and were friendly and helpful as much as possible.

Like: Very friendly and helpful staff. Car upgrade with no extra charge. And good value for money.
Dislike: Absolutely nothing to complain about.

Like: The car was brand new and excellent. OPEL ASTRA STATION WAGON, so if you have 3 big suitcases and 3 small suitcases it shall be okay.
Dislike: the device for tall road fell down on the floor for one day and I don't know if Europcar shall charge me for this day when I drove the car on the highway. ( I paid for the device the whole period)