The trip was delayed, and cancellation was not allowed, forcing an unwanted expense.

Picking up the car (excluding the waiting time in line) took over an hour. This car rental experience was terrible. Due to someone with the same name having a poor rental history, my pickup process took an hour. On top of that, I was charged for a minor scratch that wasn't noticed during the initial inspection (the car was casually checked during pickup but inspected meticulously with a magnifying glass during return). Additionally, the car's overall condition was awful—like driving a tractor with constant clanking noises, and the car was covered in scratches, from the wheels to the body.

The cars from this company are very new. When I rented, the mileage was only 11 kilometers - it was a brand new car.

I can’t understand how it’s possible that in 2019, the company is still renting cars without AC (particularly in the middle of summer), and with manual windows... I understand that I opted for an economy car but this was ridiculous specially given what it cost me. When I asked for a different car with proper conditions, I was told that it would be a 30euro per day upgrade!!! C’mon! I wasn’t asking for much, just didn’t want to melt in my car during my vacation.

Long wait in Lisbon - ticket system unclear. Good staff on counter