The counter is located inside the airport. Fill out the form, get the keys, and depart in about ten minutes.

Excellent and enthusiastic service.

The car is in excellent condition, and it even has dual exhausts! Cool!

The store is right at Christchurch Airport, very conveniently located. However, I booked a Toyota Prado but was given a Highlander instead, claimed to be a similar model. It's a pity I couldn't go off-roading. On the plus side, it saved on fuel and money. Returning the car was very easy, just parked it and handed over the keys, no inspection was done.