I originally booked a Jeep Wrangler, but my flight was delayed by less than an hour. When I went to pick up the car, they said the vehicle was no longer available and asked me to pay $200 for a similar-class car. Instead, I was 'freely' downgraded to a Nissan Sentra. Additionally, when I showed them the full coverage I purchased through Zuzuche, they told me the insurance wouldn't cover and tried to sell me their own insurance, which I refused. My advice is to carefully plan your pick-up time if you go with this company, as delays might lead to downgrades or extra charges. This is the first time I've encountered a downgrade in the U.S.

Very satisfied.

The San Francisco location is too far and the wait time is long. Additionally, you have to wait for the car to be ready even if you've paid over a month in advance.

Okay

A $500 fee for returning the car at a different location was reduced to $200 after negotiation. The contract mentioned returning the car at a different location but didn't state any fees.