good

Very satisfied

Excellent

Overall service attitude was quite good, but there was constant upselling for a vehicle upgrade, claiming we had too much luggage and that the Ford Focus was too small, recommending a larger vehicle, which we firmly refused. In reality, the car we rented was in zone 3 area, where other cars like CRV4 and Nissan were also available. Therefore, it was possible to get a better car than what we had booked. It was raining heavily, and we didn't bother to choose carefully. The exterior looked fairly new, so we didn't switch. It had around 30,000 to 40,000 miles.

The location is convenient, service is professional, and the efficiency is high. The car condition is good and picking up and returning the car is easy. However, the upselling was very aggressive and hard to refuse. I was forced to upgrade the car model because they said the original one couldn't fit my luggage. I was also convinced to buy emergency assistance insurance. I guess I'm too soft-hearted.

Chris is the best