Please be cautious and avoid choosing AlUla Budget. If any accidents occur, communication and resolution are nearly impossible—they only demand compensation and then rush you away. Right next door is Lumi, the largest local car rental company in Saudi Arabia; their prices are even cheaper, and I recommend booking directly via their official website.
During the car return process, the staff's attitude was extremely rude, and I was personally threatened, with them claiming they would call the police to detain me and prevent me from leaving. The issue stemmed from a minor scratch, for which they demanded 350 SAR in compensation. After paying with my card, I requested a receipt and pictures to pursue reimbursement later. By then, my flight had arrived, and passengers were already queuing. The staff became visibly impatient and tried to hurry me away. After repeatedly insisting, the staff's behavior turned hostile, saying, 'You must go. If you don’t go, I will not send you.' They later added, 'IF YOU DON’T LEAVE, I WILL CALL THE POLICE TO CATCH YOU, THEN YOU CANNOT LEAVE ANYMORE.'
Afterward, I sought help from the police, but they couldn’t assist as they did not speak English. Airport staff intervened, but the car rental staff insisted I delete any photos, claiming I took them without permission, even threatening me by saying this was illegal.
In the end, I almost missed my flight, and the issue was not resolved. Nearly three weeks have passed, and I still haven’t received the damage photos from the car rental company. Efforts by Zuzuche to mediate have also been unsuccessful, and the insurance claim process hasn’t progressed. Throughout the ordeal, the car rental company has shown no signs of apology.
In El Aura, there are only two car rental companies. I was worried there might be no cars available on-site, so I booked in advance. The advance booking process was quick, and they pre-authorized 2000 riyals. After completing the process, you’ll get a receipt and then head to the parking lot to find the staff and pick up the car. There are no signs in the parking lot, so it took some time to locate the staff. The staff members are sitting inside the cars, which makes them a bit hard to find. The car was quite new, and after the staff checked and registered the car, you’re ready to go.
The first one right after customs, very easy to find.
About QEEQ:10.0/10
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