SAUDI ARABIA CAR RENTAL REVIEWS

Very good

The Budget at the airport is fine, always pretty good. The car was brand new with only 1000 kilometers. However, when I returned the car at a location in the city, the staff was indifferent and had a bad attitude. Also, after I returned the car, they didn't update the system in time, so it still showed that the car was being rented. This caused issues when I tried to rent another car, because one passport and one visa can only rent one vehicle. It took me two hours to sort it out. The city location was irresponsible. Bad review!

Satisfied

You can just call and contact the store in advance, they can deliver the car to your location.

Very satisfied

Thumbs up to Xiaohan! Excellent service! Attentive and patient!

Budget at Riyadh T1 is extremely disappointing. Despite having paid through the platform and presenting the pickup document, I was still forced to make a payment before being allowed to take the car. After nearly an hour of negotiation, I had no choice but to accept. The vehicle provided was not of an equivalent category, significantly smaller, and the air conditioning system was subpar. Be cautious of Riyadh Budget.

The service was fine, but the airport instructions were not very clear.

The car was very new and provided with a full tank of fuel for both pickup and return.

Very satisfied, especially with Legend Car Rental · Saudi · Xiao Han, who warmly and attentively helped coordinate and resolve vehicle issues!

Satisfied.

1. They made me pay for parking when picking up the car, and again when returning it. 2. Double charging issue: I extended my rental from May 5 to May 10 for 5 days, the rental fee had been paid offline, and the full insurance fee was also paid. Despite having fully paid for the extension, they charged me again on my credit card for the same period. Extremely bad experience.

I was told I would get a refund for returning the car early, but it's been almost a month with no response.

Good service

Just a heads-up for everyone, besides checking the car's exterior, make sure to check the dashboard as well. We only noticed the tire pressure warning light was on after we started driving, so we went back to the rental office. The staff said there was no issue and it was safe to drive. However, I was planning to drive to Medina, a round trip of 800 kilometers, and it didn’t feel right to drive with that light on. In the end, they replaced the car for us. Everything else was fine.

They provide pick-up service, and the staff's attitude is excellent!

Very good, recommend adding more vehicle options.

The person who handed over the car was not the same as the one who received it upon return. I picked up the car at 11 PM and, trusting them, didn’t inspect it thoroughly. When returning the car, they claimed there was a scratch on the hood and blamed it on me, demanding compensation of 800 riyals. Their judgment seemed arbitrary—they decide it’s your responsibility, and that’s it. When returning the car at the airport, I waited for half an hour before someone showed up. The person receiving the car was completely different from the one who handed it over. Since different people have varying understandings of the car’s condition, any discrepancies between the pickup and drop-off inspection forms are automatically deemed the customer’s fault. There was a manager in the group with a rude attitude, though the young lady who finally assisted me was polite. Unfortunately, this didn’t change the fact that I had to pay 800 riyals. Thankfully, I had purchased the full insurance coverage, but I still felt like I was unfairly taken advantage of. Having rented cars for business trips for years, this is the first time I’ve experienced such issues. This feels like a one-time deal, and going forward, none of my company’s employees will use this rental company.

Very satisfied

Very satisfied, the car was very new and provided with a full tank of fuel for pickup and return.