When picking up the car, they didn't return my international driving permit and didn't inform me proactively. I realized this the next day and called customer service, but there was no response. I had to make another trip to the airport, and they didn't offer any apology.

Very friendly.

The car was picked up at the airport, the process was smooth, and I got the car quickly.

The service wasn't as expected. Nonetheless, we booked a very good 4WD car, once arrived, it's wasn't available. The Europcar supervisor pushed us to pick a 4WD car from a lower class (and cheaper) once, in reality, one of his employees told us that there were cars to upgrade instead to downgrade our (expensive) booking. His behavior was very sneaky and if you're not strong in holding your position (I paid for an excellent 4WD), you might end with a car with lower performances. I believe that they should think more about how to treat better their customers and give real value for the money we spend.

Cars need to be cleaned properly and FULLY fueled.