Very satisfied

Very satisfied with the service; the staff were friendly and guided us to pick up the car efficiently!

When picking up the car, they didn't return my international driving permit and didn't inform me proactively. I realized this the next day and called customer service, but there was no response. I had to make another trip to the airport, and they didn't offer any apology.

The deposit was refunded very quickly; I returned the car the same day and received the deposit back on the same day.

We were given a good vehicle that was clean and with good appearance. The only comment that I had was the that the gentleman that issued me the vehicle effectively increased the fuel level about a quarter tank than what was actually in the tank. I only found this out when I left the airport. I know it was my fault for not checking before driving away but what happened from the staff member was unacceptable.