Fantastic experience!

Airport pickup phone was unanswered for a long time, so we had to take a cab ourselves. There were too few staff at the car pickup location, and the waiting time was up to an hour.

The service phone was always unanswered or answered by someone who could not speak clear English.

Atlas counter staff had me sign the wrong rental agreement for the car I was hiring, this lead to me being overcharged when I picked up the car. I then mentioned it when I dropped the car back off and was told that the difference will be refunded onto the credit card that I paid with. This never happened. I went an saw them in person about a month later and mentioned it again. I gave them my credit card details and the gentleman told me he will refund it ASAP. Once again, this didn't happen. Very unreliable.

The courtesy bus drivers between the airport were brilliant. Friendly and kind. Staff at the counter were great and efficient. The car was perfect for me at the right price. I rushed dropping off the key to catch the bus and forgot to mention that the car told me that the key battery needed replacing. I hope someone catches that. This was my first time with Atlas, I will definitely use this again and recommend it to others.

Booking was easy. Everything went smoothly.

Counter staff is very helpful and nice. Whole pickup and dropoff was a breeze. Will definately choose Atlas again!