As always, the process was smooth, with a thorough and quick vehicle inspection.

The staff at the store helped us complete the rental process enthusiastically, but unfortunately, there was no ID3 available.

I booked something like Seat Ibiza and got Citroen C3 Aircross. Huge difference. Instead of small and easy to handle car I got bulky behemoth.

Would be great to have photos of real cars they have. It's always amaze me how far different could be picture car from real one.

The car that they arrange for us was far from what we paid for. It was at 2017 model Skoda. The car had a lot of external damage and was a very very base model. I told the staff that I felt it was definitely less than what we had paid for and they were not willing to look for anything else more suitable. It is actually the second time they’ve given me a car inferior to the category I’ve paid for. I definitely expect much more from a highly reputable global company. They made us pay and extremely high excess removal price even though the car was well inferior. We actually paid more for the excess waiver fee on the totally scratched and dented older model car than we did for the actual car rental. After having a couple of good experiences with them at the cascais Europecar, I’m quite disappointed that the last two times I have been dealt a very bad hand and they’re not willing to be reasonable. And for this reason I don’t think I’ll ever recommend I go back there