The booking included an additional driver. However, the staff at the store said it would cost $15. After contacting the rental platform and preparing to pay upfront, I went back to the counter and dealt with a different staff member, who processed it directly. It should have been included from the beginning. I don’t know if the previous staff member was rushing to finish work and claimed it was not included. Very disappointing.

It's okay.

The rental process was convenient. Returning the car was simple; just hand the keys to the personnel. The whole process was easy and straightforward, and the invoice was automatically sent to my email. The charges were clear.

The car was damaged when picked up

I travel every 2 weeks and have used thrifty every time. I was very Disappointed in the options of compact cars as most of them were in poor condition. I had to chose one that was in decent condition but smelled like smoke.