EUROPCAR is a good car rental company. The car had a few minor scratches when I picked it up. To avoid any issues when returning the car, I took photos of the scratched areas during pickup. The return process was smooth, and they didn’t inspect the car in detail. The deposit was also refunded promptly.

I hope there will be no fines, and if there are any, please help handle them.

Pick-up and drop-off are fairly convenient, but the biggest problem is that the car you get is never the one shown in the order. I booked a Mercedes C, but Europcar gave me a DS7, claiming it's in the same class. In what way are they in the same class? The model or the price? In a certain sense, this feels like fraud!

The waiting time was acceptable. I mistakenly booked the wrong date, a month late. Ended up renting a new A5 convertible at the last minute for 500 euros a day.

The car provided was of a different standard. Instead of BMW 1 series only one model was offered, i.e. Fiat Tipo.