1. There was no inspection when picking up the car. There were two paint damages and large scratches on the display screen. I have sent photos to the customer service. 2. I had to pay over 400 CAD additionally at pickup. The receipt shows it as a charge rather than a deposit, and I am unsure what I was charged for. The staff's English was not clear, so I couldn't understand them. 3. I haven't received a refund for this charge yet, so I can't make a final judgment. 4. The actual car delivered was a Kia Cerato SUV, which isn't listed on the platform.

Highly satisfied

Service attitude was okay, but they will try to sell insurance.

They didn't have the car I reserved and gave me a 7-seat Chrysler, which significantly increased my fuel costs.

it took three cars to finally get what was expected...way too long for renting a top class of car