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Way too long of a wait

Reviewed: Sat, Jul 13, 2019
About FOX RENT A CAR: 8.0 /10
I waited over an hour for a customer service agent. This has never happened in my life at a car rental agency. Once I got to customer service it was very fast, the agent was very courteous, professional, and efficient. He was one of 4-5 other agents, but the other agents seemed to take much longer. This appeared to be part of the extreme wait time. I also did not get the car I wanted. I reserved a 4-door sedan, but got an SUV. I was so tired and hot (it was 90 degrees in Denver) from waiting that I didn't even ask for a different car, I just wanted to get out and leave. Drop off was much faster, but I noticed that the line for others to get their cars in the morning, was just as long as it was for me in the afternoon when picking up the car. The shuttle to the airport was ready and waiting.
About QEEQ: 10.0 /10
Standard | Volkswagen Jetta or similar

Relevant Reviews on FOX RENT A CAR DENVER AIRPORT

B.Stephen

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Medium SUV | Hyundai Santa Fe or similar
Reviewed: Sat, Jul 20, 2024
“ecline all upsells from Fox”
About FOX RENT A CAR: 10.0 /10
Make sure you have your insurance covered before you get to the counter and then make sure you decline everything Fox offers you. They give you the hard sell and it will be very expensive.
About QEEQ: 10.0 /10
Service was very easy to use.

Chris

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Compact | Nissan Versa Note 2 Doors or similar
Reviewed: Fri, Oct 11, 2019
“Average price, average car, terrible return process!”
About FOX RENT A CAR: 5.3 /10
Picking up the car from Fox wasn't hard, there's a shuttle from the airport. Our car had a lot of dings & scratches, but that's not a big deal, it worked just fine. HOWEVER, returning the car was infuriating. They are not located near the other rental car drop-offs, so following signs at the airport for "Rental Car Return" is an exercise in futility (it would have been nice for the staff at Fox to let us know returning the car wasn't sign-posted). We finally found them with out GPS, and while they advertise being open 24 hours, that's only sort of true. We arrived and it took 20 minutes to find a staff person. I finally found someone we could check the car back in with and had to tell other poor customers wandering aimlessly where he was. The car return experience was frustrating.
About QEEQ: 10.0 /10

R.Sellers

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Full Size | Toyota Camry or similar
Reviewed: Sat, Jun 15, 2019
About FOX RENT A CAR: 4.0 /10
Requested a Camry, however none were available. Was given a kia sportage with lots of body damage (dings, scrapes, and scuffs), the low tire pressure light was on the entire time and we had to add air, and the gas mileage was lower than what a camry would have been. Even though we had a voucher from online rental, the cost doubled when we picked up rental. Will not use Fox services again.

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Medium SUV | Kia Sportage or similar
Reviewed: Wed, Apr 3, 2019
“The agent tried to get me to pay more for a car I didn't need.”
About FOX RENT A CAR: 8.0 /10
The agent tried to get me to pay more for a car I didn't need.
About QEEQ: 10.0 /10

J.Larson

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Full Size | Toyota Camry or similar
Reviewed: Mon, Feb 11, 2019
“From the beginning to the end this was the worst ever car rental.”
About FOX RENT A CAR: 2.3 /10
Worst customer service ever Tried to extend twice(the night of being late and the next morning) Dropped of the car and it was an extra $200!!! Tried to use my debit card for the extension and they wouldn’t do it while I was the location in denver like customer serevixe said I could. On top of all that, I picked up the car and drove into bad snow weather and had to purchase windshield fluid and pull over every 5 miles to clear my windows so I could see!
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