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Way too long of a wait

Reviewed: Sat, Jul 13, 2019
About FOX RENT A CAR: 8.0 /10
I waited over an hour for a customer service agent. This has never happened in my life at a car rental agency. Once I got to customer service it was very fast, the agent was very courteous, professional, and efficient. He was one of 4-5 other agents, but the other agents seemed to take much longer. This appeared to be part of the extreme wait time. I also did not get the car I wanted. I reserved a 4-door sedan, but got an SUV. I was so tired and hot (it was 90 degrees in Denver) from waiting that I didn't even ask for a different car, I just wanted to get out and leave. Drop off was much faster, but I noticed that the line for others to get their cars in the morning, was just as long as it was for me in the afternoon when picking up the car. The shuttle to the airport was ready and waiting.
About QEEQ: 10.0 /10
Standard | Volkswagen Jetta or similar

Relevant Reviews on FOX RENT A CAR DENVER AIRPORT

A.Sutha

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Full Size | Toyota Camry or similar
Reviewed: Fri, Sep 6, 2019
“We wasted at least 2 hourswhile the flight took 3 hours”
About FOX RENT A CAR: 5.3 /10
We have to wait in line for two hours to get the rental car. There was only two counters were working. The line was from counter to the outside the building. The processing was very slow. I will never ever rent it from FOX.
About QEEQ: 8.0 /10

Sandra I.

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Intermediate | Toyota Corolla or similar
Reviewed: Wed, Jun 26, 2019
“super economic!!!!”
About FOX RENT A CAR: 9.0 /10
The car was not full tank, everything else was okay
About QEEQ: 10.0 /10

L.Medinger

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Economy | Toyota Yaris 2 Doors or similar
Reviewed: Mon, Jun 17, 2019
“Stop picking on Rental Car places”
About FOX RENT A CAR: 9.3 /10
I have rented a few times with Fox. They always have a nice shuttle driver and the shuttle is always a short wait. I expect a line when I arrive because of the bargain pricing. I am prepared when I get in line with a credit card that accepts the normal sales tax, airport tax, extra driver fees, and the authorization hold charges. Be smart read the fine print and be ready with the right card and bring your insurance paperwork. I had no pressure for add ons ever. The cars were great. I always fill it up before drop off because I know every rental will charge 7$ a gallon if I dont. Get smart and Auto rental at Fox or anywhere will be fine.
About QEEQ: 10.0 /10

B.Culp

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Large SUV | ford Explorer 7 Seats or similar
Reviewed: Tue, Jun 4, 2019
“Waited for over an hour for checking in and then the car. Nobody was willing to help until I complai”
About FOX RENT A CAR: 5.0 /10
I'll never rent with Fox again!
About QEEQ: 10.0 /10
No issues

k.pitzele

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Medium SUV | Jeep Grand Cherokee or similar
Reviewed: Sun, Mar 10, 2019
“I had requested an auto with 4 wheel drive. When I called the day before, no one committed.”
About FOX RENT A CAR: 6.0 /10
First of all, there was not much of a line and there were several people working desks. It took us nearly an hour to get our car. It was the slowest process I have ever experienced to rent a car. Then I had requested a 4 wheel drive or equivalent auto, it was not a 4 wheel or equivalent and we were going into the mountains to Steamboat in a blizzard. What was requested was not fulfilled. I would not rent a car from Fox again.

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