Pretty good overall.

Both pick-up and drop-off were very easy, and the provided vehicle had good cost performance. Compared to renting and returning cars domestically, mutual trust is the most cost-effective way to transact. Thumbs up.

Very convenient, no upselling of additional charges, and the return process involved only checking the fuel and exterior, very quick. However, the service was not very enthusiastic.

The location is right across from the parking lot at Toronto T3 arrival floor, fairly easy to find. The staff were very friendly!

The counter lady need to treat customer better, I have purchased everything with my booking including extra insurance for $11 per day but she was insinuating that I do not have the insurance and it is on my own risk if I do not accept what she is offering at the end she end up adding 26 dollars to my bill in order to remove the 500 dollar waiver. Not straight forward and will not use the same lady again