Not pleasant, spent a lot of time on the phone trying to solve a problem.

We couldn't lock our doors because we didn't have a way to open it. The engine lights went on when we arrived at our location. The wear on one of the tires was uneven making the vehicle shake.

The hidden fees are not explained at booking. The man at the desk kept pointing to signs on the counter and wall instead of answering my questions.

The man at the counter was a jerk who took pleasure in being mean to his customers. It is a shady little little hole in the wall across the street from the airport. So many additional mandatory fees not charged at a real rental car company. Nothing more than fake advertising and a real scam.

There was no reason for Right Cars to charge any insurance in the amount of $149.7 (personal liability and supplemental liability) since State Farm assured us full coverage, when we called State Farm from Right Cars rental place in Miami. This is a rip-off. Please refund $149.7 for this unnecessary charge.