This car rental experience was the best I've ever had. Picking up the car was very convenient, and the company upgraded my rental to a Ford ESCAPE, which is a hybrid vehicle. The car was very new, extremely fuel-efficient, and a pleasure to drive. Returning the car was also very easy. I had rented the car for ten days but returned it a day earlier for other reasons. I had expected to be charged for all ten days, but to my surprise, I was only charged for nine days. What a delightful surprise!

The process was quick and the return was also very fast. Although the winter roads were not easy to drive on, I followed the tips provided diligently, paying close attention to road signs and drove carefully. Drivers here mostly follow the rules, so the journey was smooth and safe. Returning the car was simple, and the staff had a good attitude. Just pay attention to the 'car rental return' signs near the airport. The sign texts are in dark gray, so be careful not to take the wrong lane to quickly locate the return parking area.

The service was very professional and thorough; it was standardized and comprehensive.

The service was good, but the car we picked up at the Vancouver airport location was a bit old. Later, when driving to Seattle, a thief shattered the car window. We contacted QEEQ customer service, and after they communicated with Hertz, we were told to go directly to the Seattle airport location to exchange for another car, which was in better condition than the original one. Even though it was already past midnight, the car exchange process went smoothly.

Like: Great staff!
Dislike: Car was not so good with uphills and a little bad at shifting gears when accelerating