Misarable

I reserved the vehicle for pickup at12pm and dropoff at 12pm. My flight arrived at 7pm. The representative didn't want to change the rental time. He was nickel and dimeing on the car insurance. I already had insurance on my own vehicle, so I wanted to transfer the coverage to the rental, but he didn't want to, this way he could make more money on the agreed upon price. The vehicle wasn't the agreed upon vehicle. I wanted to end the weekly rental early, but I was told there's no refund. Guess I won't be using RIGHT CARS anymore. Definitely not customer friendly.......

The counter staff service were very rude . They insisted that I have to show the coverage limit of my insurance . Even I called my insurance to show my coverage to $300.000 for injury and $100.000 for property damage still was not accepted from the staff service . I was forced to pay $10 extra for additional insurance . Also I Ordered Hyundai Sonata and I got a Nissan Versa with 36.000 mileage with body damage and a lot of problem in driving .

After completing the paperwork and being told that the coverage on my BMW M6 wasn't enough to cover the Nissan compact I was renting, the agent tried to tell me I HAD to get their insurance. I had called my insurance company (USAA) before my trip and they assured me my coverage was sufficient. When I told the agent (W. Curri) I would check with my credit card company to make sure everything was legit, he said he would not rent me the car and pulled back all of the paperwork. Leaving me stranded and scrambling for another car. I will NEVER do business with this company again and if asked, I will tell any/everybody about my horrible experience with them.

Felt like I was cheated with the insurance. Didn't see anywhere where I had to drive my insurance. First time in 25 years I had to and then told my coverage was not enough. Will not ever use you again.

To our surprise Rightcars did not accept our insurance coverage from Canada. we were requested proof of coverage from a US insurance company therefore we were obliged to pay an extra $204.00 US to keep us covered. We have been travelling for over 12 years and it is the first time we encounter this problem. Other rental companies accept that we are covered by an insurance company from Canada. Even though Our insurance company sent them proof of our coverage they did not accept. FIRST AND LAST TIME WE BOOK WITH RIGHTCARS.