They replaced the reserved car with a much worse Nissan CX-5. The difference from the original booking was too big and they didn't refund any money.

The vehicle cleanliness was average, the scratch and collision repairs were rough and untimely, and the car was very old!

Does a discount car mean a dilapidated car? Does buying a discounted phone mean buying an old phone? What kind of reasoning is this? An old model is acceptable, but not one that's in terrible condition, with a weak engine and no rearview camera. What era is this car from? Can you really rent this to customers? I will never rent from you again to avoid any impact on my trip!

Mr Wang was very helpful and he can speak Mandarin which was very convenient. I strongly recommend my friend to engage him again.

-

-