Long wait time for pickup and poor vehicle condition.

They try to upsell insurance, there are lots of people, and the car pick-up is somewhat slow.

The staff were very friendly and patiently explained everything without pushing for additional insurance. However, the Hyatt Regency Waikiki Beach location was very crowded. Although I had a 10 AM appointment, I had to wait in line until nearly 12 PM to process the paperwork and didn't get the car until after 1 PM. This was partly because the location is too busy, and also because various memberships in the U.S. get priority service. If you pick up a car from this location, make sure to allow at least 2 extra hours.

全体を通して対応が良く、車も清潔で問題無かったです また利用します

質問に対して早急に返信があり、良かったです

受け付けに時間がかかり過ぎです。