1. The shuttle bus was impossible to find. I had no idea where it was and spent half an hour searching for it. In the end, I had to take a taxi, which cost 10 euros on the meter. The driver said the starting fare from the airport is 21 euros.
2. At the time of car pickup, they aggressively pushed an insurance plan costing 26 euros per day, even though I had already purchased full insurance.
3. If you don’t buy their insurance, no one will assist you during pickup. They simply hand you a key and leave you to search for the car among hundreds of vehicles under the blazing sun.
4. Apart from the authorization hold, they also blocked 109 euros for fuel, saying it would be refunded if the car is returned with a full tank. I’ve rented cars many times and this is the first time I’ve encountered a company that precharges fuel costs.
5. I received a parking ticket during the rental period and asked the staff for help on how to handle it, but they completely ignored me and told me to sort it out myself without providing any guidance or information.
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