This car rental company has a high rating on Zuzuche, but it was really hard to locate. The staff were very unprofessional, and the car they provided was old and in poor condition. Since we just needed it for basic transportation, we accepted it. However, they charged us a deposit of 2,000 euros. When we returned the car, there were no issues during the inspection, but the next day they charged me over 3,000 euros for repairs without providing any photos. I think this is a fraudulent company. I strongly recommend choosing a well-known brand rental company. This is the first time I've encountered such a situation in my global car rental experiences.

I originally booked a manual transmission mini car, but I was given an automatic Citroen C5 Aircross at pickup. The roads in Spain are quite wide, so driving a larger car was no problem. The staff was very friendly, and the pickup and drop-off process was smooth.

The whole experience was simple no dramas

The information I recieved was incorrect,at the airport I was told to wait at E16,E17 infact it was E7 for the shuttle,it also doesn't mention that you have to pay extra to cover any damage to the rental car!

I used OK RENT CAR twice in Portugal, and that's the reason I wanted to book with them in Spain too but I was really disappointed. First I tried to call them and warned them that we might be a bit late due to flights delays, and the lady was not really helpful" Wel you only have one courtesy slot, otherwise you need to cancel", and of course I told her that I don't want to cancel, it was just if they could hold the car in case. Anyway, the second problem was to find the actual pick up guy in the airport. I had to call because no one was there with a sign or something, turns out the van wait up like 10 minutes from the terminal, and he almost didn't see us and drove away without us. We would have no clue if I didn't call. When we arrive ar the car rental agency, there was no greeting and the counter guy was a bit difficult. First with my credit card, when he kept saying "Miss this is not a credit card" and I am like yeah it is. Do you have another one? Look I am renting cars once a month and I have been using this card and never had an issue with it, so please take it. After 5min he finally decided to try. The second thing was when we needed to do the initial check-up of the car, he just gave me the paper with a pen and said: "Ok bring me back this". I found it super strange as normally they come with you and do it with you to make sure everyone is happy with it. "No miss in our company we do not do that". Well, the same company in Portugal does it, to which he replied really pretentiously "well maybe they are not busy with their 3 or 4 bookings a day". I was like, hum the rental agency is pretty empty now ( it was 4 members staff, and only us and another couple trying to rent). When I brought back the sheet, he made me do it once more, because according to him, I put "too many details", what a waste of time! The car wasn't perfectly clean but at least it was comfy. Anyway, all this to say that if I go back

I was really satisfied with the booking process once again, I had a voucher to use so this booking didn't cost me a lot. Nothing else to say

It just feels like a very dishonest company. There is basically no way to really know how much the rental will cost beforehand. Even when one book from full to empty, we have to fill up to avoid fees. I am not even mentioning the insurance scam here. No use for prebooking insurance. You will have to take the Ok rent a car insurance if you don't want your experience to be horrible. Will never do business with them again. On the day of return, no one was there. We had to call some non obvious number to have service and assure us that someone will come take care of us and bring us to the airport. In addition, it was not clear at all at the time of booking that the company was not directly at the airport but somewhere else.