Overall, it was quite good. The line was slightly longer compared to other companies, but that's understandable since it's a bit cheaper. The wait time wasn't too long, and the car was in good condition. They seemed to offer me an upgrade to a better car, but I declined, and I didn't choose additional insurance either. The staff reminded me that if I use toll roads, the company would charge me for it. Both pickup and drop-off were very convenient.

I originally booked a Jeep Wrangler, but my flight was delayed by less than an hour. When I went to pick up the car, they said the vehicle was no longer available and asked me to pay $200 for a similar-class car. Instead, I was 'freely' downgraded to a Nissan Sentra. Additionally, when I showed them the full coverage I purchased through Zuzuche, they told me the insurance wouldn't cover and tried to sell me their own insurance, which I refused. My advice is to carefully plan your pick-up time if you go with this company, as delays might lead to downgrades or extra charges. This is the first time I've encountered a downgrade in the U.S.

car rental was handled by Fox Car Rental, apparently they are partners. The service counters are fully staffed, I didn't need to wait in a queue. This was improved from few months ago where there was only 2 staff handling so many people queueing. But beware of taking the options at the counter. Road toll are not really necessary around Seattle for leisure trip. there's alternative routes

pretty good.

Overall quite good. There was an issue with the car, but the assistance was excellent.

Fast and efficient