Good value and nice car but appalling wait of two hours during the pick up process.

I waited for 2 hours in a line up and they proceeded to charge me 200 Euros for being 2 hours late for a pick up. I had already paid for the entire day and they still charged me. This happened to a lot of people in the line. Everyone was very upset. This company offers cheap prices online but steals and lies to you when you're at the counter. EasyRentCars is a great website however dealing with Goldcar will tarnish your reputation. Goldcar is the worst company and customer service I have every dealt with in over 35 years of travel.

After waiting in a queue for two hours, I got to the front of the queue and the Goldcar employee tried to sell me further insurance. After she had explained it three times, I said I wasn’t interested to which she said that I wasn’t listening to her and she therefore ‘wouldn’t talk to me’. Then bumped up deposit so it exceeded limit on my card and then asked me to join the end of the queue to think about whether I would pay for the insurance or not. Needless to say I refused to go to the back of the queue and was left with no choice but to pay the insurance so myself, husband and two young children weren’t stranded without a car. Will avoid Goldcar at all costs in future. Rude and aggressive employee runtimes whole experience.

Pick-up and drop-off were fast and car was new. What we didn't like was that Goldcar charged our card 30 EUR after the rental and never told us why exactly (no email, no receipt, nothing at all). Very unclear and kinda dodgy practice.

¡Horrible! Había alquilado un coche por unos 60€ por un día y cuando llegué a la oficina me hicieron pagar otros 61€ porque decían que mi tarjeta no funcionaba para el depósito del coche (que eran como 1500€) cuando sí que funcionaba, cosa que comprobé en el banco y SI que funcionaba aunque el personal de la oficina de Goldcar me dijo que no por lo que tuve que pagar por el seguro a todo riesgo cuando yo no quería ese seguro. Me gustaría además saber donde puedo presentar una queja por ello.

Staff were rude and tried to scare us into buying extra insurance and they made the numbers being charged confusing.