Satisfied

There was no information on what type of fuel was needed, and there was no vehicle manual inside the car. The lack of detailed instructions makes it less user-friendly compared to car rental services in other countries like Japan.

Car advertised was toyota corolla or similar. The car I was given was a Opel Crossland. Fuel was not filled to the max. Windscreen wipers needed replacing. Tyre Pressure warning light came on after 1 day driving. No reverse camera. Unable to use a debit card to to secure insurance excess, had to pay for full insurance for complete duration. Only 1 staff member at desk on arrival, took a very long time to process pick-up.

Booking was smooth however car advertised is not what is given

Car first offered was not compatible to my Sat nav connection. Had to arrange an older car which had the required connection plug. Staff did all they could to sort this out for me. As a vital piece of equipment, this should be made clearer to people at the time of booking.

Yes we were ripped off at the airport having to pay a high additional insurance ridiculous that a driver with 32 years driving experience has to pay an additional £26 a day!