I was late arriving for my shuttle, it was quickly rectified and someone was there in 5 minutes. I had a wonderful talk with the lady working at the desk when I arrived. She was fabulous and I enjoyed my time spent there.

The entire experience was phenomenal! Can't wait to use your company again the next time I travel that way.

15 minute wait for pickup at airport, 20 minute drive to car location because of traffic - should have rented from on-site company

Not clear from website how far off-site rental was

My car category was not available when I checked in so they upgraded me. The counter staff were very efficient and courteous

Easy to use and great pricing. I will definitely use them again and recommend them to my friends

Didn't get the exact car I requested but it was similar and understandable due to the small size of the rental office.

shuttle bus took way too long to arrive. I called Routes immediately upon arrival and was told the shuttle would pick me up in about 10 mins. After 20 minutes, I called again and was told it would be another 10 minutes. Finally, I was picked up after 30 minutes. It was -14 degrees celsius on that day and standing outside, waiting for 30 mins was frustrating. The representative at the desk was not at all apologetic. Otherwise, I was happy with the service. The car was very nice, clean, and more spacious than I was expecting.