The worst car booking process in Dubai. The staff are not cooperative.
About QEEQ:10.0/10
Easy and convenient
Reply by Qeeq: Thank you for your review of QEEQ. We are sorry to hear that you had a negative experience. The service provided by the counter staff may vary during travel peak or off-season due to limited staffing. We value your feedback and will address this issue with our supplier to ensure improvement. If you have any further inquiries, please do not hesitate to contact us. Thank you for your feedback, and we hope to have the opportunity to serve you better in the future.
Overall, very satisfied. Arrived at the airport in the evening, around 8 PM local time. There weren't many people at the rental counter, so I didn't have to wait in line and was assisted immediately. After completing the paperwork, I went to the first floor to pick up the car. There was no queue there either (super lucky, as many have mentioned long wait times for pick-up). From start to finish, it took less than half an hour to get the car and start the journey. When returning the car, I waited briefly, mainly to ensure the staff confirmed everything was fine before leaving. Didn't want to resolve issues via email. Thankfully, everything went smoothly and safely. Very satisfied!
Very dissatisfied with the car rental company’s service. Terrible. I’ve rented cars in New Zealand before, and the process was straightforward. Here, when returning the car, they required a traffic violation check first. After finishing that, they claimed I delayed the return and charged me an extra day. My homestay host said this company is notorious for trying every trick to squeeze more money from customers.
The queue time was relatively long, all information needed to be entered on site, and the cars were only brought over after we arrived. The parking lot is located outside on a one-way street, which makes the process slightly inefficient.
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