The guy on the counter without my approval has added their insurance that cost 90 Euro and told me that this money deposited for gasoline and tall payer. Also, he has hidden the contract behind the check-in document so I realized what happened only after I've returned home and money that was charged wasn't returned. Moreover, they provided a contract on Portugal so you where I tried to understand this contract and resolve the problem with the Goldcar I've realized in case I wanted to read it on the counter I wouldn't understand it. This is addition way how they increase the probability to "sell" you more extras without you confirmation

Very slow as they spent considerable time with each customer selling additional insurance . They were relentless about the upsell of insurance..leaving me insecure about what coverage I actually had after purchasing the premium coverage through the booking.

I would have to have been advised that it was a pick up counter and not in the terminal.

Horrible experience with counter staff at Lisbon Airport. Unfriendly, lazy, failed to provide information about the drop-off process, tried to manipulate me to buy extra insurance. Extremely unprofessional and would not use them again.

Goldcar person at the desk was terrible!!!!

Excellent

Was very happy with vehicle condition as it was new car just 1400 km. At pick up counter was kind of mis guided about additional insurance stuff. It felt like they are trying to force sale additional insurance. Otherwise overall it was very good experience.

Best price car hire though with first rental discount. Very for money. Definitely recommend.