We were charged an additional 300 USD for some reason.

During our trip from Las Vegas to Los Angeles, we discovered that the brakes were failing at a vehicle inspection station headed towards Los Angeles. We searched for the nearest Budget office and reached the Barstow location at 1581 W Main St after 20 minutes at 4:50 PM. When we got out, we noticed the engine was smoking. The staff reluctantly came to check the car, then went back inside and told us, 'You should go, we close at 5!' They forced us out, clearly seeing we were panicked and helpless. After repeated requests, they agreed to call the nearest office, instructing us to stay put and not move the faulty vehicle, and wait for someone to either replace or tow the car. Then the staff locked up and left, leaving us stranded and helpless as it got darker. By 8 PM, no one had come to assist. We were left waiting on an American street, feeling despair. Thankfully, a friend came to our rescue; otherwise, the consequences could have been dire. Our lives were put at risk by this car!

Satisfactory

The brakes were not in good condition, the car kept shaking when we would press the brakes. The key fob battery stopped working and the car wouldn't lock. I was not informed to renew the contract after completion of a month and so had some issues when I tried to call to extend the rental for 4 days. I ended driving 4 hours to the nearest budget to drop off the car because of this.

When I contacted qeeq to extend my car rental they just sent me to budget and did not help

The car was damaged but the real issue was the cleanliness of it. Also the washer bottle was empty but when filled just after the hire when I noticed it, the water didn’t get to the front or rear screens -a legal and safety fail

Had an issue with first booking as you cancelled it administratively and I had real issues with resolving it by phone. I agreed a £50 voucher but got $50 and had to pay the difference in higher rental charges myself.