Hassle free, smooth, better than expected. Value for money, good cars. Beware of upselling

I originally booked a Jeep Wrangler, but my flight was delayed by less than an hour. When I went to pick up the car, they said the vehicle was no longer available and asked me to pay $200 for a similar-class car. Instead, I was 'freely' downgraded to a Nissan Sentra. Additionally, when I showed them the full coverage I purchased through Zuzuche, they told me the insurance wouldn't cover and tried to sell me their own insurance, which I refused. My advice is to carefully plan your pick-up time if you go with this company, as delays might lead to downgrades or extra charges. This is the first time I've encountered a downgrade in the U.S.

Satisfactory

The company name is Fox, initially we couldn't find Europcar. Once we knew it was Fox, everything was convenient, no extra sales pitches, all insurance was included, and car pickup and inspection were very easy.

The car was in good condition, very new, and easy to handle!

Fox was awfully slow to give us a car - nearly 2 hours!!!, and everything seemed disorganized.