Good service

The so-called sign for airport pickup must be a dream. They charged me over 100 RMB for using one extra bar of fuel. It's a scam targeting those who didn't read the rental agreement properly.

The customer service was terrible. They hung up even before I finished asking my questions. Very impatient and rude.

The car was provided at the airport as scheduled!

In my booking confirmation i understand i will get a full tank of petrol and that i was supposed to return with full tank too. However, i was only given 2 bars/level of petrol. The staff said this is their normal practice ie. to give only 2 bars/level of petrol. If this is so, then would suggest that you provide a proper confirmation during our booking.

Booking platform was fine.

Like: I like that the staff was punctual during my pick up. Also they were professional in identifying the scratches and dents of the car made by previous drivers so that I would never be wrongly blamed for those damages.
Dislike: They were a bit slow to arrive when it was due to return the car to them. This caused me to be almost late for my flight check in.