I was not allowed to rent because of an issue with their card machine

These clowns are the worst you can imagine. I could not believe how crooked and unprofessional they were. Never Never Never use them. They should be shut down out of business.

If it is going to operate out of a major airport, it needs to adjust it hours. No one answered the phone, and there was no shuttle to the business. I had to rent from another company at the airport.

To our surprise Rightcars did not accept our insurance coverage from Canada. we were requested proof of coverage from a US insurance company therefore we were obliged to pay an extra $204.00 US to keep us covered. We have been travelling for over 12 years and it is the first time we encounter this problem. Other rental companies accept that we are covered by an insurance company from Canada. Even though Our insurance company sent them proof of our coverage they did not accept. FIRST AND LAST TIME WE BOOK WITH RIGHTCARS.

We are canadian and this was our first time with RIGHT CARS. With other car rentals, we don't pay extra for the insurance and we show proof of our canadian insurance. The person in charge would not let us pick-up the car because we were not insured with an american company. After a long discussion and being asked to make an authorization for 2000 $ on our credit card, I phoned EasyRentCars and registered a complaint. I called a friend to pick us up since we were stuck with no car. In a last attempt, the lady asked to see our voucher and finally said that the 2000$ was guaranteed by EasyRentCars in our voucher and finally let us go with the car.

You need to ask someone to call the rent a car for them to pick you up. They tell you to use the courtesy phone; but the phone doesn't work.