After leaving the airport, you need to contact the branch to arrange a shuttle bus for pickup. The branch is located about 1.5 kilometers from the airport. Alternatively, you can wait at the airport pickup point as the shuttle buses operate continuously. Overall, the service was excellent, and they upgraded me to a larger vehicle.

The car had a few electrical issues. It would show hazard lights when going over a bump. Sometimes it would start but not want to go anywhere. When driving in the middle of a lane it would try to pull the car over closer to the line. East Coast have been informed of this. The Haval is has uncomfortable driver seating. The headrest angles in too far and gives the driver a sore neck. Not sure we would rent one again.

Not realising you are overseas, I was charged an extra fee. If I had known that I would have used a different credit card. I am not sure it worked out any cheaper than hiring direct through supplier here in Australia.

The car rental process was very convenient.

Some of the staff were brilliant and very helpful. One particular staff member was unprofessional and inattentive and quite rude. We had a few issues with the car. A tire had popped and when we went to change it there were parts missing from the jack and the spare was flat. I wish I had paid better attention to staff members names as one of them was outstanding. His customer service was impeccable and you could see he loved his job. The other made me feel uncomfortable and seemed like he wanted to aggravate the situation

The pick up time was good as we got in first but I seen others waiting and I wouldn’t have liked that at all