The service of AVIS entirely depends on the staff at the specific location. The service at the New York City downtown location is quite good, but the Boston downtown location is much worse. When the reserved car model is unavailable, they claim to contact an emergency service specialist, but in reality, no one reaches out. The reserved minivan model is often not available in most cases, even if you prepaid the full amount and showed up at the designated time. The front desk will reject you with reasons such as 'the car is under a safety recall,' and then they'll offer you an SUV. However, an SUV cannot compare in terms of passenger comfort and luggage capacity.

The office staff are very cooperative especially Karim and Mohammed.

Very good

The pickup store is in midtown, the store is small, and the staff have an arrogant attitude.

Good service, both car pick-up and return were very convenient. They will try to sell insurance when picking up the car, but you can choose not to buy it.