Satisfied

Pretty good.

Couldn't reach customer service on the phone. The car was old, I didn't know how to use the key properly. After parking, I couldn't start the car or shift gears. I had to ask local people for help as customer service was unreachable.

The rental process was convenient. Returning the car was simple; just hand the keys to the personnel. The whole process was easy and straightforward, and the invoice was automatically sent to my email. The charges were clear.

Thrifty and Dollar at Houston IAH airport operate together. I was attended by a middle-aged woman, seemingly of Eastern European descent, at the Dollar counter. She insisted I buy full insurance, but I repeatedly said I wanted the basic insurance plan as per my reservation. She became unhappy and told her manager that I didn't have my passport, which led to the manager refusing to rent me a car. My passport was at my home in Houston, and I only had my driver's license with me at the airport. I forgot to bring my passport. Although my family sent a photo of my passport to my phone, they still wouldn't let me rent the car. They insisted I take a cab they contacted to go home and retrieve my passport, which would cost me $160. Left with no choice, I rented a car from another company, which did not require my passport, to go home and get it. By the time I returned to the airport with my passport, it was already 10 PM. I had to return the car by 5 PM on the 27th at the Houston Medical Center location because that's when they close. If I returned it after 5 PM, I would have to return it the next day and be charged an extra day's fee. So, although I rented the car for two weeks, I effectively used it for less than two weeks, losing 5 hours in total. This company hides behind various rules and regulations to inconvenience customers, but I want to report this to the rental platform. I hope the platform has the influence to complain about this company. My experience with their Houston locations was extremely poor.