Hardly any queues, and the service is fine.

Very good

Waiting time was too long

They change tactics during the paperwork process to make you buy additional things.

The service attitude was good. We rented a premium car, a Volvo S60, but we were given a Nissan Qashqai. We three ladies didn't know much about cars and only realized later that we were downgraded. This was very disappointing. Initially, we were given a rather old Qashqai with a problematic trunk lock that wouldn't close. The staff attempted a repair, but we were concerned it might fail again during our trip and requested a replacement. They were reluctant at first, saying it wouldn't be an issue. We had the car for 8 days, and if it malfunctioned again, it could be blamed on us, disrupting our schedule. After insisting, they eventually replaced the car. The entire pick-up process took an hour.