Very satisfied. After reading some reviews mentioning aggressive insurance upselling, I was a bit worried. However, the rental company only asked once, and when I declined, that was it. Their attitude during both pickup and drop-off was great. Only a 200-euro deposit was required, and just one card for the guarantee. The car itself was quite new with only 9,000 kilometers, easy to drive, and overall excellent.

The overall service is quite good. They introduce additional insurance but do not force you to buy it; it’s entirely up to your choice. The car provided was not the one reserved, but its condition was good and the trunk space was spacious enough.

The service attitude was okay, but the waiting time was extremely long. The first round of waiting took almost 20 minutes, and when it was finally my turn, I was told the car would take another 20 minutes to be ready. However, it took over an hour, and there wasn't even a place to sit during the wait because the Alamo rental office next to Seville train station is very small. Finally, after my strong request, they replaced the car with another one. They explained that they rarely have automatic cars and suggested I choose a manual car instead. After I accepted the manual car, I received the car smoothly.

The service was good, they were patient in answering questions and didn't aggressively sell insurance.

Maria at Seville Santa Justa station was brilliant and should get a medal for counter staff service. We were upgraded and she set the GPS to English for us. In Madrid the service was fast and efficient and we were credit for the extra petrol we returned. Our only problem was the signage at Madrid Terminal 4 which was unhelpful in finding the entrance to Alamo returns.